Privacy Policy

Introduction

Sasquatch Labs, Inc. ("Sasquatch," "we," "our," or "us") provides a platform for optimizing, retaining, and analyzing operational and security data, including observability data such as logs, traces, and metrics, and security monitoring and analytics. We also operate the sasquatchlabs.io website. This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. It applies to the website and to the services we make available, except where a separate agreement with your organization states otherwise.

Information We Collect

We collect information in the following categories:

Account and contact information. When you create an account, request a demo, join a waitlist, or contact us, we collect details you provide such as your name, work email, company, role, and the content of your message.

Your operational and security data. The platform is designed to keep your content under your control. Where you deploy the software within your own cloud or infrastructure, your data and the destinations you choose remain in your environment, and we do not access, store, or retain that content. Where you use a managed option that we operate on your behalf, we process your data solely to provide the service, under your instructions and your agreement, and we never sell it or use it for unrelated purposes. In all cases we may process limited operational metadata, such as volume, health, and usage measurements and account identifiers, that we need to deliver and support the service.

Website and usage data. When you visit our website we collect standard information such as pages viewed, features used, browser and device type, referring source, approximate location, and IP address, through cookies and similar technologies as described below.

Cookies and Similar Technologies

We use a small number of cookies and similar technologies on our website. We do not use advertising or cross-site tracking cookies, and we do not sell your information.

Essential cookies. These are always active and are required for the site to function, including basic security, reliability, and remembering your cookie choice. They do not require consent.

Optional analytics cookies. With your consent, we use privacy-respecting analytics to understand how the site is used so we can improve it. These are not set until you accept them.

When you first visit, a banner lets you accept all cookies or continue with essential cookies only. Optional cookies are not placed until you choose to accept them, and you can change your choice at any time by clearing the stored preference in your browser or by contacting us. You can also block or delete cookies through your browser settings, though some parts of the site may not work as intended.

How We Use Your Information

We use the information we collect to:

• Provide, operate, secure, and maintain the website and services
• Respond to demo, waitlist, support, and other requests, and communicate with you
• Tune optimization, detection, and analysis quality for your configuration
• Monitor performance, diagnose issues, and improve our products
• Understand website usage, with your consent where required
• Send technical notices, security alerts, and administrative messages
• Comply with legal obligations and enforce our agreements

Legal Bases for Processing

Where the GDPR or similar laws apply, we process personal data on the following bases: to perform a contract with you or your organization; for our legitimate interests in operating, securing, and improving our services; with your consent, such as for optional analytics cookies and certain communications; and to comply with legal obligations. You may withdraw consent at any time without affecting processing already carried out.

How We Share Information

We do not sell your personal data. We share information only in these limited circumstances:

• Service providers. We use a small set of vetted providers for functions such as cloud hosting and content delivery, database and authentication, and communications. They process information under contract, only on our instructions. A current list of these providers is available on request and under our data processing agreement.
• Legal and safety. Where required to comply with law or legal process, or to protect the rights, safety, and security of our users, the public, or Sasquatch.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

International Transfers

We may process information in countries other than your own. Where we transfer personal data across borders, we use appropriate safeguards, such as standard contractual clauses, to protect it in line with applicable law.

Data Retention

We retain account information for the duration of your relationship with us and for a reasonable period afterward. Demo, waitlist, and contact submissions are retained for up to 24 months. Operational and usage measurements may be retained in aggregated or anonymized form. We retain information longer where required by law. You may request deletion of your personal data at any time as described below.

Security

We implement appropriate technical and organizational measures to protect information, including encryption in transit and at rest, role-based access controls, the principle of least privilege, and regular security reviews. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict processing, and withdraw consent
• Request a portable copy of your data
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law.

Children's Privacy

Our website and services are intended for businesses and are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and revise the effective date, and we will provide additional notice for material changes where required. Your continued use of our website or services after an update takes effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at [email protected] or through our contact page.